Brisanje naloga — VendPay
Poslednje ažuriranje: 14. oktobar 2026.
Ova stranica objašnjava kako da obrišete svoj nalog u aplikaciji VendPay (SIMONS DOO, Novi Sad) i šta se dešava sa vašim podacima.
1. Brisanje u aplikaciji
- Otvorite aplikaciju VendPay i prijavite se.
- Idite na Profil → Obriši nalog.
- Pročitajte upozorenje i potvrdite brisanje.
Nalog se briše odmah, a vi se odjavljujete sa svih uređaja.
2. Brisanje bez aplikacije
Ako nemate pristup aplikaciji, pošaljite zahtev za brisanje sa email adrese kojom ste registrovani na office@simons.co.rs, sa naslovom „Brisanje naloga“. Ako ste se prijavljivali brojem telefona, navedite i broj telefona. Zahtev obrađujemo bez odlaganja, a najkasnije u roku od 30 dana, i potvrđujemo vam brisanje email porukom.
3. Šta brišemo
- email adresu, ime i prezime, broj telefona, javni ID i vezu sa Google ili Apple nalogom; prijavu preko Apple-a opozivamo i kod Apple-a, gde je to moguće;
- lokaciju sačuvanu uz transakcije, poslate email poruke i evidenciju njihove isporuke, verifikacione kodove;
- sačuvane kartice i tokene za push obaveštenja; od procesora PaySpot tražimo da obriše i token vaše kartice.
4. Šta zadržavamo i koliko
- zapise o transakcijama (kupovine, dopune, isplate), bez vaših identifikacionih podataka, onoliko koliko zahtevaju računovodstveni, poreski i propisi o platnim uslugama i elektronskom novcu — najduže 10 godina;
- evidenciju bezbednosno važnih radnji — 24 meseca.
5. Novčanici
- Novčanici kod operatera se zatvaraju pri brisanju; preostalo stanje na njima se ne vraća, o čemu vas aplikacija upozorava pre potvrde.
- Ako imate otvoren VendPay novčanik (elektronski novac), nalog se briše preko podrške, da bismo vam preko izdavaoca isplatili preostali iznos: pišite na office@simons.co.rs.
Više o tome kako obrađujemo podatke: Politika privatnosti.
Delete your account — VendPay
Last updated: October 14, 2026.
This page explains how to delete your account in the VendPay app (SIMONS DOO, Novi Sad, Serbia) and what happens to your data.
1. Delete in the app
- Open the VendPay app and sign in.
- Go to Profile → Delete account.
- Read the warning and confirm.
The account is deleted immediately and you are signed out on all devices.
2. Delete without the app
If you can't use the app, send a deletion request from the email address you registered with to office@simons.co.rs, with the subject "Account deletion". If you signed in with your phone number, include the phone number. We handle the request without undue delay and within 30 days at the latest, and confirm the deletion by email.
3. What we delete
- your email address, first and last name, phone number, public ID and the link to your Google or Apple account; where possible, we also revoke the Sign in with Apple authorization with Apple;
- the location stored with your transactions, the emails we sent you and their delivery records, and your verification codes;
- your saved cards and push tokens; we ask the processor PaySpot to delete your card token too.
4. What we keep, and for how long
- transaction records (purchases, top-ups, withdrawals), without your identifying data, as long as accounting, tax, payment-services and electronic-money rules require — at most 10 years;
- records of security-relevant actions — 24 months.
5. Wallets
- Your wallets with operators are closed on deletion; any remaining balance on them is not refunded, and the app warns you about this before you confirm.
- If you have an open VendPay wallet (electronic money), the account is deleted through support so that the remaining funds can be paid out to you through the issuer: write to office@simons.co.rs.
More about how we process data: Privacy Policy.